FAQ

FAQ

Welcome to the FAQ page at www.purchflow.com. Here, we’ve compiled some frequently asked questions and their answers to help you better understand our website and products. If you have any additional questions, please feel free to contact us.

1. How do I place an order?
   You can place an order on our website by following these steps:
   Browse our website and select the dry pressed flower maker you would like to purchase.
   Click the “Add to Cart” button.
   After completing your purchase, click the shopping cart icon to proceed to the checkout page.
   Enter your shipping and payment information to confirm your order.
2. Order Confirmation and Processing
   After you successfully place your order, you will receive a confirmation email. Please note that order confirmation does not constitute acceptance of your order. We will confirm product availability during the order processing process and contact you if necessary.
3. How do I contact Customer Service?
   If you have any questions or need assistance, please contact our Customer Service team at:
   Tel: +86 15144001080
   Email: taste@purchflow.com
   We will respond to your email within 24 hours.
4. Can I change or cancel my order?
   If you need to change or cancel your order, please contact us as soon as possible. Please note that if your order has already been processed or shipped, we are unable to make changes or cancellations.
5. How do I return or exchange an item?
   For more information on returns and exchanges, please refer to the Returns and Exchanges Policy on our website. You must request a return or exchange within 14 days of receiving the item. Please ensure that the item is in new, unused condition, and returned with the original packaging.
6. How much does shipping cost?
   Shipping costs vary by region and order weight. During checkout, you can enter your shipping address to view applicable shipping charges.
7. How long does it take for my order to arrive?
   Orders typically take 2 business days to process. The exact shipping time depends on the shipping method and shipping address selected. An estimated delivery time will be provided during checkout.
8. What payment methods are available?
   We accept payment methods including credit cards, debit cards, and other electronic payment methods. Specific payment options will be listed during checkout.
9. What if I receive a damaged item?
   If the item you received is damaged, please contact us as soon as possible (preferably within 7 days of receipt). Please provide your order number and relevant photos so we can assist.
10. What are the product warranties or guarantees?
    We offer a 30-day satisfaction guarantee on all our pressed flower makers. If the item has any manufacturing defects, you can return it for an exchange. Please refer to the specific product description for more details.
11. Where can I access our privacy policy?
    Our privacy policy, available at the bottom of our website, details how we collect, use, and protect your personal information.

If you have any further questions, please feel free to contact us at taste@purchflow.com! Thank you for choosing www.purchflow.com, and we look forward to providing you with quality products and services!